Refund policy

At Fine Storage Co., we believe pets deserve comfortable spaces of their own and pet owners deserve products that make everyday care easier. From a cozy pet bed for afternoon naps to a climbing structure that encourages activity or a playpen that creates a designated area for rest and play, we want every purchase to be a satisfying addition to your home.

If an item does not meet your expectations, this policy explains how to request a return, replacement, or refund.

1.1 Return Period

Customers may request a return within 30 calendar days from the date the order is marked as delivered.

To qualify for a standard return, the product should:

Be unused and in its original condition.
Be free from pet hair, stains, odors, dirt, and other signs of use.
Include its original packaging, accessories, detachable components, and instruction materials, where applicable.
Not show damage caused by improper assembly, misuse, neglect, or unauthorized modification.
Be accompanied by reasonable proof of purchase, such as an order confirmation or order number.

Because pet products are used in environments where cleanliness and hygiene are especially important, we may be unable to accept ordinary change-of-mind returns of products that have been used by pets or are no longer in hygienic, resalable condition. This does not affect rights relating to defective, damaged, misdescribed, or otherwise nonconforming products under applicable law.

1.2 Product-Specific Return Conditions

Pet Beds

Pet beds should be returned clean, dry, and free from pet hair, stains, odors, and excessive wear. If the product includes removable cushions, covers, or filling components, those parts should be included in the return whenever possible.

Please check the listed dimensions before purchasing to ensure the bed is appropriate for your intended space and pet. A bed that has been used, washed contrary to its care instructions, or damaged through ordinary pet activity may not qualify for a standard change-of-mind return.

Cat Trees and Climbing Structures

Cat trees may include platforms, scratching posts, support poles, hanging toys, connectors, screws, and other assembly components. Please retain these pieces and the original instructions until you are satisfied with the product.

For an ordinary return, the structure should be disassembled carefully and packaged with all original components. Products showing extensive scratching, claw damage, loose parts caused by improper assembly, or other signs of use may not qualify for a standard return.

If a cat tree arrives with a cracked platform, missing connector, unstable support component, or other apparent manufacturing or shipping defect, please contact us with photographs before attempting repairs or modifications.

Pet Playpens and Enclosures

Pet playpens should be returned with their original panels, connectors, support pieces, doors, fasteners, and other supplied accessories. Where the product includes foldable or detachable sections, please follow the original disassembly instructions when preparing the return.

Items with broken panels, bent frames, damaged locking mechanisms, missing connectors, or signs of chewing or other pet-related damage may not qualify for an ordinary change-of-mind return. If the issue existed upon arrival, please report it to us so we can review the matter as a potential product defect.

1.3 How to Start a Return

To request a return, email our customer service team:

Email: [email protected]

Please provide the following information:

Your full name.
Your order number.
The product you wish to return.
The reason for the return.
Clear photographs if the product is damaged, defective, incomplete, or different from the item ordered.

Our team will review your request and provide instructions if the return is authorized.

Please do not send products to our business address before receiving return instructions. An unauthorized shipment may be difficult to identify and could delay the return process.

1.4 Damaged, Defective, or Incorrect Products

We want customers to receive products that are complete, functional, and consistent with their order.

If your pet bed arrives with torn fabric, a cat tree is missing essential assembly hardware, or a playpen has a damaged locking connector, please contact us promptly.

For the most efficient review, include:

Your order number.
A description of the problem.
Photographs of the product.
Photographs of the outer packaging, if shipping damage is suspected.
Photographs of any missing, broken, or defective components.

Where possible, please contact us within 7 calendar days after delivery when reporting visible damage or an incorrect item. This suggested reporting period helps us investigate delivery issues promptly and does not eliminate any rights you may have under applicable law.

Depending on the nature of the problem, we may offer a replacement, replacement component, exchange, or refund.

Customers will not be responsible for return shipping costs for verified defects or fulfillment errors attributable to us, where required by law or otherwise approved by us.

1.5 Refund Processing

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be submitted to the original payment method within 5–10 business days after the return inspection is completed.

The time it takes for the funds to appear in your account depends on your bank, card issuer, or payment provider.

For ordinary change-of-mind returns, original shipping charges, if any, may not be refundable unless required by law or expressly approved by us. Where an order qualifies for a refund because of a verified defect or fulfillment error, the refund will be handled in accordance with applicable law.

1.6 Exchanges and Replacement Components

If you receive an incomplete product or discover that an essential component is missing, please contact us before purchasing a replacement item.

Where available, we may arrange to send a replacement component or offer an exchange. For example, we may review requests involving a missing cat tree connector, a defective playpen panel, or a damaged pet bed component.

If the original product is unavailable, we may discuss another appropriate resolution, including a refund.

1.7 Order Cancellations

If you need to cancel an order, contact us as soon as possible at [email protected].

We will make reasonable efforts to cancel an order that has not entered fulfillment or shipping. Once the order has been packed, processed, or transferred to a carrier, cancellation may no longer be possible.

If the package has already been shipped, you may request a return after delivery in accordance with this policy.

1.8 Undeliverable or Refused Packages

If a package is returned because of an incorrect address, repeated unsuccessful delivery attempts, or refusal of delivery, we will review the circumstances before arranging a refund or reshipment.

Where permitted by law, additional shipping charges may apply if a new shipment is requested because the delivery failure resulted from inaccurate information provided by the customer.

1.9 Fraudulent or Abusive Return Requests

We reserve the right to review unusual, repetitive, or potentially fraudulent return requests and to request reasonable supporting information.

We may decline a return where the request does not meet the stated conditions and applicable law permits refusal. This provision does not limit any mandatory consumer rights.

1.10 Contact for Returns and Refunds

For assistance with returns, refunds, exchanges, or damaged products, please contact:

ORMADICAMA INVESTMENT LLC
1525 N PARK DRIVE, SUITE 104
WESTON, FL 33326
United States